PICKLEBALL PADDLE TESTING – TERMS OF SERVICE

PICKLEBALL DEMO PADDLE SERVICE

 

TRY BEFORE YOU BUY

With our Demo Paddle Service, you can try selected pickleball paddle models for 10 calendar days in real playing conditions before deciding whether you want to purchase them.

The selection of models and brands available for testing may vary depending on availability.

1. HOW DOES IT WORK?

Choose one of the paddles available for testing and place your order.

To request a demo paddle, you will pay:

100% of the paddle price + the Demo Service + shipping and return costs.

The service fee is:

• Mainland Spain: €12 per paddle
• Balearic Islands: €20 per paddle
• Mainland Portugal: €20 per paddle

These amounts include the demo service and the paddle's outbound and return shipping costs.

The service fee is charged per paddle requested.

2. RECEIVE AND TRY THE PADDLE

You have 10 calendar days from delivery to try the paddle and decide whether you want to purchase it or return it.

We want you to be able to test it in real playing conditions and see whether it suits your level and playing style.

3. PHOTOGRAPHS OF THE PADDLE CONDITION

Before each demo paddle is shipped, we will check and document its condition with photographs.

We will email you two photographs of the paddle before it is shipped.

These photographs will serve as a reference of the paddle's condition when it leaves Padel Island and may be used to check its condition when it is returned.

4. KEEP THE PACKAGING

When you receive the paddle, you must keep the box, bubble wrap and any other protective packaging used for its shipment.

If you decide to return the paddle, you should use, whenever possible, the same packaging and protective materials in which you received it.

Do not discard the packaging until you have decided whether you want to keep the paddle.

5. IF YOU DECIDE TO BUY THE PADDLE

If, after testing the paddle, you decide that you want to purchase it:

We will send you a brand-new, sealed paddle of the same model, subject to availability.

The amount initially paid for the paddle will be applied towards the purchase of this new unit.

In addition:

We will fully refund the amount paid for the Demo Service + shipping and return costs.

Therefore, if you purchase the paddle, the demo service is free.

6. IF YOU DECIDE TO RETURN THE PADDLE

If you decide that the paddle is not right for you, you must notify us within the trial period and follow the return instructions we provide.

Once we receive the paddle and check its condition:

We will refund 100% of the amount paid for the paddle.

The amount paid for the Demo Service + shipping and return costs will not be refunded.

7. IF YOU WANT TO TRY SEVERAL PADDLES

You can request several demo paddles in the same order.

The service fee is charged per paddle:

Mainland Spain

• 1 paddle → €12
• 2 paddles → €24
• 3 paddles → €36

Balearic Islands and Mainland Portugal

• 1 paddle → €20
• 2 paddles → €40
• 3 paddles → €60

If you purchase one of the paddles and return the others, we will refund the service fee corresponding to the paddle you purchase.

The service fee corresponding to paddles that you return will not be refunded.

8. PADDLE USE AND CONDITION

Demo paddles are intended to be used during matches, so they may show minor cosmetic marks resulting from normal use.

Such marks resulting from normal use during the trial will not be considered damage.

The paddle may not be modified, personalised, repaired or altered.

If the paddle is returned with damage that was not present before shipment and that goes beyond normal wear resulting from the trial, we may charge the corresponding amount for the damage, in accordance with applicable law.

In the event of loss, breakage or damage resulting from improper use, Padel Island may claim the corresponding amount.

If you notice any issue or damage that you believe occurred during transportation, please contact us as soon as possible and provide photographs.

9. RETURN PERIOD

The trial period is 10 calendar days from delivery of the paddle.

The paddle must be returned within this period unless an extension has been agreed with Padel Island in advance.

If the paddle is not returned within the established period and no prior agreement has been reached with Padel Island, we may apply an additional charge of €5 per paddle for each day of delay.

If the delay becomes prolonged, we may claim the corresponding amounts for the paddle in accordance with these conditions and applicable law.

10. SERVICE AVAILABILITY

The Demo Paddle Service is currently available exclusively in:

• Mainland Spain
• Balearic Islands
• Mainland Portugal

The service is not available in the Canary Islands, Madeira, the Azores or any other country or territory.

11. CONTACT

If you have any questions about which paddle to choose, want to check the availability of a particular model or need any information about the service, please contact us before placing your order.

Padel Island
info@padel-island.com
WhatsApp  +34 630 168 809