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Terms of service


This agreement regulates the general conditions of purchase of the various products and services offered on this website by INVERSIONES OROZCO TAVÍO S.L (hereinafter PADEL ISLAND.) with NIF nº B67716514 and address at Avenida de España 40, 2ºB de (28220) Majadahonda, Madrid (Spain).

The CUSTOMER at the moment that completes the registration process, and buys any of our products, accepts and expressly submits to the clauses specified below, as well as to the conditions of access and use of our portal and its privacy policy, accessible through the "Privacy Policy" link.

The CLIENT acknowledges having sufficient legal capacity to be contractually bound.

This contract is permanently accessible in the legal notices of our website.


In consideration for the purchased product, the CLIENT expressly agrees to pay PADEL ISLAND the amounts specified at the time of purchase in the price list established on the website for the chosen products.

Transport costs are NOT included in the price of the products, they are calculated in the final price before finalizing the purchase, taking into account the free shipping costs for purchases over 55 euros.

The delivery of the articles will be understood to be located in the territory of application of VAT if the delivery address is located in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times, depending on the specific article in question. In orders destined for the Canary Islands, Ceuta and Melilla; The deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

In the case of shipments to countries of the European Union, the Spanish VAT will be deducted and will be applied to the VAT tax time corresponding to the country of destination.

VAT will not be applied on deliveries to countries outside the EU. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country.

In the case of application of import and/or customs duties, these will be borne by the recipient. These expenses may vary depending on the country of destination, so, in most cases, expenses cannot be estimated prior to delivery.

Once the selection of products has been completed and prior to order confirmation and before proceeding to pay for it, the final purchase price will appear on the screen, including VAT (Value Added Tax), management fees , packaging and shipping, if applicable, which will be reflected in the purchase order at the time of purchase and on the invoice.

Everything that is not specified in the description as included is not included.


Orders may only be placed through this website by individuals over 14 years of age and companies.

On the website all our products are detailed individually. The procedure to make and manage the purchase is indicated on the website and only the following steps must be followed:

a. Choose the product you want to purchase.

b. When selecting a product, it can be added to the Shopping Cart and you can choose between continuing to buy or processing the order.

c. To process the order, if it is the first time you access our portal, you must fill in a form with your personal data to formalize the purchase procedure without being required to be registered as a user. In turn, you are given the option to fill out a registration form with your personal data and create a personal account as a user. Once this step is completed, you will receive, in the email you have indicated, the confirmation that the registration has been carried out correctly. The user code and password are personal and correspond to the person who carried out the registration process, who is exclusively responsible for their safekeeping. Through your account you can manage the information we have and modify or update your data.

d. Next, the order will be verified where the selected items are detailed one by one and the total price is calculated.

And. Likewise, it will be necessary to indicate the billing and delivery addresses of the purchase madAnd. It will be possible to indicate a single address for billing and delivery.

f. Once the process has been processed, it will be necessary to previously mark a checkbox to read and accept the terms and conditions of sale.

g. The website will provide you with the mechanisms so that payment can be made based on the system chosen in each case.

h. Once the data for payment has been entered, you must confirm the order by pressing the "Confirm purchase" button.

i. Once the "Confirm Purchase" button has been pressed, the order confirmation and delivery information will be sent by email.

The CUSTOMER is informed that the photographs and descriptions of the products on the website are an approximate image of the products offered, so it is possible that they may differ from the original. The descriptions and illustrations of the products offered through this website are made for informational purposes only.


The purchase of the products offered by PADEL ISLAND is accessible and available for distribution, from anywhere in the world.

Orders will be processed once payment has been successfully received.

Under normal conditions, all the products that appear on our website are available for immediate delivery within the indicated periods. The products offered by PADEL ISLAND will always be subject to availability that will be specifically indicated on our WEB for each one; If an item offered is not available, the customer will be duly informed of its unavailability for purchase.

In cases where, once the order has been placed, the product contracted by the CUSTOMER is out of stock, they will be duly informed of this and an alternative product with similar characteristics of the same price and quality as the one purchased will be offered. If even so, the CUSTOMER is not interested in accepting the proposed alternative, PADEL ISLAND will proceed to return the amount already paid and will inform him of the reimbursement procedures and deadlines.

As a general rule, the maximum delivery time at home, from the moment of purchase and from the moment we have confirmed your payment, will be:

  • Peninsula: 48 hours
  • Balearic Islands: 48-72 hours.
  • Canary Islands: 3-10 days
  • European countries: between 3 and 5 days.

Customers are offered, whenever possible, the 24-hour express shipping service subject to an increase in the price of shipping costs.

Deliveries will be made on business days (Monday to Friday). It is recommended that the CUSTOMER communicate their time preferences for delivery when completing the order data.

The product purchased at home will be delivered by the carrier together with a delivery note to the address indicated in the order form that the customer must sign as a receipt document. Likewise, the CLIENT will be duly informed in the event that an incident occurs or the delivery is delayed for any reason and may consult it through our email or; if applicable, from your registered user account.

If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will contact the CUSTOMER directly, and the steps to follow will be indicated in detail. In the event that the impossibility of delivery is caused by having entered an erroneous address, the cost of reshipping the order will be borne by the CUSTOMER.

PADEL ISLAND is not responsible for delays in the delivery of parts purchased by houses attributable to the carrier.

In order to be informed at all times of the management of your purchase, you will receive an email confirming your order and payment. Likewise, the CUSTOMER can check the status of his order by sending an email to the address


The following forms of payment are accepted:

- Credit cards. The transaction is carried out by connecting directly with the banking entity CAIXABANK S.A; through your payment gateway.

- Bank transfer: making a deposit of the total amount of the purchase in the current account indicated.

Once the payment is made, you will receive a confirmation email.

PADEL ISLAND has no knowledge of the data referring to your credit card. All our payment systems are completely secure.

Payments are prior to the delivery of the product or provision of the service, so PADEL ISLAND will not provide the requested product until the moment it has received payment for it. PADEL ISLAND reserves the right to temporarily or permanently cancel the services provided, in the event of any incident in terms of collection thereof.


When making the payment corresponding to the delivery, you will receive a confirmation email, as well as the invoice of your purchase. Likewise, the Invoice of your purchase will be delivered to you together with the product at the time of home delivery.

The CLIENT is responsible for confirming the receipt of the notifications and for informing us of any changes to their data, leaving PADEL ISLAND exempt from any liability arising from this circumstance.


All our products are subject to quality controls and are guaranteed by the manufacturer against manufacturing defects for a period of 3 years from the date of purchase. The guarantee covers any manufacturing, design or material defect, although the lack of conformity must be revealed within a period of 2 months from when it became known. The guarantee covers any manufacturing, design or material defect, although the lack of conformity must be revealed within a period of 2 months from the time it became known. It does not cover blows, improper use, or others that are not attributable to a supplier defect or a defect in the product.

During the warranty period, the CUSTOMER may return the product and we will repair or replace it. Transportation costs generated by returns under warranty will NOT be borne by the CUSTOMER.

The guarantee document is the purchase invoice.


IMPORTANT: These conditions for the return of our products do not apply in the case of exercising the right of withdrawal.

Without prejudice to what is established in clause 8 on the right of withdrawal, returns or exchanges of products will only be accepted in the event of a manufacturing defect, transport damage or delivery errors. In any case, no more than 15 days must have elapsed since you became aware of it and the packaging and accessories must be included. It will be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not improper or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice.

Both in the case of return due to manufacturing or packaging defects and in the case of error in the order, the CUSTOMER will be offered, if possible, its replacement with another alternative at no additional cost and without the CUSTOMER's right to any of compensation. The expenses generated by the shipment of the repaired or correct order will be borne by PADEL ISLAND.

In any case, the return will always be subject to prior examination by PADEL ISLAND of the status of the product being returned and verification that the requirements in these contracting conditions have been met.

PADEL ISLAND reserves the right to reject returns communicated or sent after the deadline or; of products that are not in the same conditions in which they were received.

Returns will be managed by sending an email to describing the reasons and causes alleged for the return. Likewise, it will be necessary to indicate the name and surnames and; the reference number of the order.

Once the refund is received and if applicable, we will process the refund of the amount within a period of 15 days.


You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise the right of withdrawal, you must notify us at PADEL ISLAND (INVERSIONES OROZCO TAVÍO S.L), Avenida de España 40, 2ºB, 28220 Majadahonda (Madrid) or at the following email address:, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).

You can use the model withdrawal form below, although its use is not mandatory.

Withdrawal form model:

For the attention of:


Spain Avenue, 40, 2ºB

28220 Majadahonda (Madrid)

I hereby inform you that I withdraw from my contract for the sale of the following good or product:

Received/Ordered on:

Consumer Name:

consumer signature


To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

Once the withdrawal request has been notified, you will have to return or deliver the goods directly to PADEL ISLAND, Avenida de España 40, 2ºB, C.P 28220 Majadahonda (Madrid), without undue delay and, in any case, at the latest within the term 15 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the product before the deadline has expired.

The CUSTOMER will bear the direct costs of returning the goods, for which the collection cost will be deducted from the reimbursement, except in the event that the reason is defective quality or shipping error on our part.

The goods or products to be returned must be in perfect condition, not have been damaged, show no deformations, no signs of wear or stains. You will be responsible for the decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs without undue delay and, in any case, within a maximum of 15 calendar days from the date on which we are informed your decision to withdraw from this contract. We will proceed to make this reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.

We inform you that we may withhold this refund until we have received the goods or product or; until you have provided proof of their return, depending on which condition is met first.


This contract will be perfected with the payment of the product and the sending to the CUSTOMER of a confirmation email with a description of the purchase made.

PADEL ISLAND reserves the right to modify the characteristics and conditions of its products in any way, always with the aim of improving them and that it represents a benefit for the CLIENT.


PADEL ISLAND undertakes to provide the CUSTOMER with the products and services that have been contracted applying the utmost diligence in the provision of the service, as well as to take care of the maintenance of the facilities necessary for the operation of the network, having a technical team for this. and adequate IT, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.

The CLIENT undertakes to use the services that are made available to them in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as to pay for the selected product in the time and manner established in these conditions. of sale and upon receipt at the place indicated for delivery.

PADEL ISLAND does not guarantee that the availability of the service object of this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. In such a way that the CUSTOMER agrees to bear these circumstances within reasonable limits, for which he expressly waives claiming PADEL ISLAND any contractual or non-contractual liability for possible failures, errors and use of the contracted service.


All notifications between the parties will be made preferably by email. The CLIENT is responsible for confirming the receipt of the notifications and for informing PADEL ISLAND of any changes to their data, the latter being exonerated from any liability arising from this circumstance. In case of modification, the CLIENT must inform PADEL ISLAND in the e-mail or telephone numbers indicated on our website.

In compliance with article 21 of Law 34/2002 on Services of the Information Society and Electronic Commerce, we inform you that our commercial shipments and information related to our website and the products offered therein, will be made by email to the e-mail address that you provide us, always revocable. In any case, you have the option to reject our commercial communications by sending an email to the address indicating the word UNSUBSCRIBE in the subject line.


The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that he has understood all the information regarding the products and services, including, where appropriate, delivery, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, for which he affirms that are sufficient for the exclusion of the error in the consent of this contract, and therefore, it accepts them fully and expressly.

The CUSTOMER is fully aware that the acceptance and execution of this contract will take place by supplying their data and pressing the "Buy" button indicated on our website and that it will be completed with the payment of the service.


This contract is of a commercial nature, and will be governed and interpreted in accordance with Spanish law.

In the event of any type of discrepancy or difference between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that are competent in each case. .

In the absence of an imperative jurisdiction, the Parties will submit to the courts and/or tribunals of Madrid.

Likewise, we make available to our clients the following access link to the official online dispute resolution platform of the European Commission.


Watch Privacy Policy.

Attention: These General Purchase Conditions have been updated on 01/19/2022. At any time we can proceed to its modification, as well as vary the list of prices and services offered. Please check the date of issue each time you connect to our Platform and thus be certain that no changes have occurred that affect you.