Shipping policy

Click here for International Shipping

 

For shipments to Spain (Peninsula and Balearic Islands) and Portugal, we primarily use the courier company Tipsa, although we may occasionally use other couriers.

For shipments to the Canary Islands, we use UPS or Correos Express.

 

STANDARD SHIPPING

Peninsula, Balearic Islands, and Portugal:

For mainland Spain and Portugal, delivery takes 24 to 48 hours once the merchandise leaves our facilities.

Orders to the Balearic Islands have a delivery time of 48 to 72 hours.

Shipping is free for orders over €70 to mainland Spain.

Orders under €70 to mainland Spain will have a shipping cost of €5.50.

Orders over €90 to the Balearic Islands will also have free shipping.

Orders to the Balearic Islands under €90 will have a shipping cost of €11.50.

Shipping to Portugal:

Shipping to mainland Portugal over €90 is free.

Orders to mainland Portugal under €90 will have a shipping cost of €11.50.

 

Canary Islands:

We ship by sea. Delivery time for orders to any of the islands ranges from five to ten business days.

All shipments must pass through customs on the destination island. This may result in delivery delays, which are not the responsibility of Padel Island.

The cost of all shipments to the Canary Islands varies depending on the cost (before IGIC) of the products purchased, as well as their actual or volumetric weight. The customer will always know the exact shipping cost before confirming the purchase.

The price includes: Shipping costs + Customs handling + IGIC (Canary Islands General Indirect Tax).

Once the purchase is complete, the customer will not have to pay any further amounts.

 

EXPRESS SHIPPING

*Only available for mainland Spain.

The guaranteed delivery time is 24 hours for orders placed before 5:00 PM. If the order is placed on a Friday, delivery will take place the following Monday.

Orders to mainland Spain over €70 will have an additional cost of €4.50.

Orders to mainland Spain under €70 will have an additional cost of €7.50.

*For purchases of ball boxes, shipping costs will increase, regardless of the delivery location.

There are no warehouse dispatches or deliveries on Saturdays, Sundays, or public holidays.

To guarantee the stated delivery times, the customer must place and pay for their order before 5:00 PM. Orders placed after this time will be processed the following day.

The prices shown include applicable taxes.

An order is considered delivered when the carrier delivers the package(s) to the customer and the customer signs the delivery receipt. It is the customer's responsibility to check the condition of the merchandise upon receipt and note any discrepancies on the delivery receipt.

If the merchandise is damaged, please contact customer service as soon as possible at info@padel-island.com, describing the problem and, if possible, providing photos.